TERMS & CONDITIONS (TERMS OF SERVICE)

Legal Business Name: Raw Collective Media (“Raw Collective Media”, “we”, “us”, “our”)
Website: rawcollectivemedia.com (the “Site”)

By accessing or using the Site, booking a call, submitting a form, or otherwise engaging with Raw Collective Media, you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the Site.

1) Who We Are / What We Do

Raw Collective Media provides marketing and creative services, including content creation, video editing, paid advertising, and lead generation (collectively, the “Services”). Any services purchased are governed by these Terms and (if applicable) a separate written proposal, statement of work (“SOW”), or service agreement.

2) Eligibility

You must be at least the age of majority in your jurisdiction and able to form a binding contract to use the Site or purchase Services on behalf of yourself or an organization.

3) Use of the Site

You agree not to:

misuse the Site, interfere with its operation, or attempt unauthorized access;

submit false, misleading, or infringing information;

use the Site or our materials to violate any law or third-party rights.

We may suspend or block access to the Site at any time if we believe there is misuse.

4) Leads, “Free Audit,” and No Guaranteed Results

We may offer a “Free Audit” or consultation. Any recommendations, projections, or examples are informational and not guarantees. Marketing performance depends on many factors outside our control (e.g., your offer, pricing, market demand, budget, platform policies, sales follow-up). You acknowledge that results are not guaranteed.

5) Client Responsibilities

If you engage us for Services, you agree to:

provide timely access to required accounts (e.g., ad accounts, social platforms, website/CRM) and accurate business information;

review/approve deliverables within agreed timelines;

ensure your claims, offers, and products/services comply with applicable laws and platform policies;

maintain backups of your data and accounts.

Delays caused by missing information, approvals, or access may affect timelines and outcomes.

6) Service Terms, Fees, and Payment (If Applicable)

Unless otherwise agreed in writing:

Fees are described in the proposal/SOW and are due as stated (e.g., upfront, monthly retainer, milestone).

Late payments may pause work and may incur reasonable administrative costs and/or interest as permitted by law.

Third-party costs (ad spend, software subscriptions, stock footage/music licenses, printing, etc.) are typically separate unless explicitly included in writing.

7) Revisions and Turnaround

Turnaround times and revision rounds (if offered) are defined in your proposal/SOW. If the Site references typical turnaround windows for editing, those are estimates and may vary depending on volume, complexity, and responsiveness.

8) Intellectual Property

8.1 Our IP (Site + Pre-Existing Materials).
All Site content (text, graphics, logos, designs, videos, processes, templates) and our pre-existing tools/know-how remain our property or licensors’ property.

8.2 Deliverables for Paid Clients.
Ownership/licensing of final deliverables will be as stated in your proposal/SOW. If not stated:

upon full payment, you receive a non-exclusive, worldwide license to use the final deliverables for your business marketing;

we retain rights to underlying methods, drafts, and reusable components.

8.3 Portfolio Use.
Unless you notify us in writing before work begins (or your agreement says otherwise), you grant us permission to display completed work and general performance results as part of our portfolio/case studies, without disclosing confidential information.

9) Third-Party Platforms and Tools

We may work with third-party platforms (Meta/Facebook/Instagram, TikTok, YouTube, CRMs, landing page builders, analytics tools, etc.). Platforms may change policies, pricing, delivery, or suspend accounts at any time. We are not responsible for third-party outages, policy enforcement, or actions taken by those platforms.

10) SMS/Text Messaging and Communications

If you provide your phone number and opt in where applicable, you authorize Raw Collective Media to contact you by text message, including marketing/promotional messages if you specifically consent to them. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP and request help by replying HELP. Consent is not a condition of purchase where prohibited by law.

11) Privacy

Your use of the Site is also subject to our Privacy Policy. If there is any conflict between these Terms and the Privacy Policy, the Privacy Policy controls for privacy matters.

12) Disclaimers

THE SITE AND ANY FREE INFORMATION (AUDITS, CHECKLISTS, GUIDANCE) ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON-INFRINGEMENT.

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAW COLLECTIVE MEDIA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION), EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 3 MONTHS BEFORE THE EVENT (OR, IF NO FEES WERE PAID, CAD $100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14) Indemnification

You agree to indemnify and hold harmless Raw Collective Media from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from:

your content, offers, or business practices;

your breach of these Terms;

your violation of laws, platform policies, or third-party rights.

15) Termination

We may terminate or suspend your access to the Site at any time. If you are a client, termination terms will be governed by your proposal/SOW/service agreement (or, if none, by reasonable notice and payment for work performed up to termination).

16) Changes to These Terms

We may update these Terms from time to time by posting an updated version on the Site. Your continued use of the Site after changes means you accept the updated Terms.

17) Governing Law and Venue

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. You agree that disputes will be brought in the courts located in Ontario, unless a written service agreement specifies another process (e.g., arbitration).

18) Miscellaneous

Severability: If any provision is unenforceable, the rest remains in effect.

Entire Agreement: These Terms + any written proposal/SOW/service agreement are the full agreement.

19) Carrier liability disclaimer

The carrier is not liable for delays, loss, or damage beyond its reasonable control.

No Waiver: Failure to enforce a term is not a waiver.

Assignment: You may not assign these Terms without our written consent.